1. In the App
You can delete your account directly from Settings > Account > Delete Account in the 24Ballot app. This starts the same deletion process described below.
2. Request by Email
To request deletion without using the app, email privacy@24ballot.in from the address linked to your account, or include your 24Ballot username if your account uses username and password sign-in. Use the subject line "Delete my 24Ballot account".
3. What We Delete
After we verify the request, we delete or anonymize account identifiers, profile details, saved preferences, authentication links, device tokens, private messages where deletion is legally and technically available, uploaded media that is not required for moderation or legal records, and personal data connected to your account.
4. What May Be Retained
We may retain limited records where required for security, abuse prevention, dispute handling, legal compliance, moderation audit logs, fraud prevention, or backup recovery. Public-interest content may be removed, anonymized, or retained in limited form when needed to preserve safety, legal, or civic integrity records.
5. Deletion Timeline
We begin processing verified deletion requests within 30 days. Backup copies and limited audit records may remain for up to 90 days unless a longer legal, security, or dispute retention period applies.
6. Need Help
If you cannot access the email linked to your account, contact privacy@24ballot.in with your username and enough information for us to verify that you control the account before we process deletion.